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DSTV Issues/Problems And How To Solve/Fix Them Without A Dstv Technician

Many times DSTV normally malfunctions due to some connection, technical, signal or hardware problems. Fixing these problems at times is no a rocket science, especially the minor problems that may arise. But at times you may need a Dstv Technician if you try fixing them to no avail. Below are the common issues that may arise with your Dstv and its solution.


Never ever remove the Smartcard from a DSTV Decoder that is still on. If Dstv asks you to remove your smartcard and wipe the surface make sure you switch off your Decorder before you do this. And if for any reason you have to remove the Smartcard from your Decoder make sure you turn it off as well.

Error E04 – Please insert Smartcard. Your smartcard may have been inserted incorrectly. Remove the Smartcard, wipe with a soft dry cloth and re-insert. If message re-appears, reboot. If problem persists then the decoder and/or the Smartcard might be damaged and should be tested.

Error E05 – Unknown Card. The incorrect Smartcard is inserted or the Smartcard might have been inserted incorrectly or has collected dust. Remove the Smartcard, ensure that it is free of dust and re-insert it with the chip facing downwards and the arrows facing the decoder. Reboot the decoder.

Error E06 – Smartcard Error. Remove the Smartcard, wipe with a soft dry cloth and re-insert. If message re-appears, reboot. If problem persists then the decoder and/or the Smartcard might be damaged and should be tested.

Error E07 – Checking Smartcard. The decoder is checking the Smartcard. If the message is still displayed after 30 seconds remove the Smartcard, wait for the error code and re-insert the Smartcard. If E07 reappears, reboot your decoder. If E07 reappears, the decoder/Smartcard might be damaged and should be tested.

Error E16 – Service is currently scrambled. Transmission might be temporarily suspended. Check that there are no outstanding payments on your account. The service needs to be reset from by MultiChoice. Call the Contact Centre

Error E107 – Decoder and Smartcard currently not paired. This message usually appears on new decoder. You should call the Contact Centre to confirm if the account has been created so it can be activated.

See Also – DSTV Nigeria Subscription Plans, Packages and Prices – MultiChoice


Not Scanning. Here the decoder searches for signal on various frequencies without connecting to any of the bouquets. The problem is caused by a change in the dish (signal) position; this can be solved by a dish realignment or Cable disconnection between the decoder and the LNB or a bad LNB or In rare cases a faulty decoder can be tested and verified by connecting another dstv decoder to the same signal or the decoder to another verified signal..

Scanning for too long. In this situation The decoder takes too long to scan and after scanning may experience pixilation (picture cracks) or signal disconnection on some stations. This problem is caused by low signal strength to the decoder and can be rectified by dish realignment or in cases where a single LNB signal is shared to 2 decoders by disconnecting the other decoder.

Not Scanning the full no of Bouquets. Here the decoder connects to less than the usual no of bouquets it usually scans. This problem in most cases is usually a malfunctioning problem and can be rectified by doing a FACTORY RESET.


In this scenario the decoder might be going off and coming back on intermittently, in some cases changing between SCAN and 1 on the face of the decoder.
A lot of these malfunctioning problems can be rectified by doing a FACTORY RESET on the decoder. Below is how to do a factory reset


Press MENU Scroll to ADVANCED OPTIONS and Press OK

Next Go to DISH INSTALLATION and Press OK Enter Pin Code 9949.

Next Go to RESET TO FACTORY DEFAULTS and Press OK twice.

Doing FACTORY DEFAULT results in the change of every adjusted setting on the decoder like the TV settings (MODULATION & UHF CHANNEL).
Doing too frequent FACTORY RESET may result to damage of your Decoder so only reset your decoder rarely and in stubborn cases.


Picture cracks usually occur due to a low signal quality. It normally occurs during rainfall or chronic thunderstorm but if it persists in clear sky conditions or light showers it is likely your dish has slightly shifted from the signal position and needs realignment. You can contact a dish installer to realign your dish into signal position.


Recent DSTV remote controls are meant to also function for decoders used in the extra view facility. A common problem that occurs from irregular pressing of the remote control buttons is the red remote control light blinking on TV2 [exit] instead of TV1 Here the Remote Control Unit (RCU) will not function on the single view decoder. This problem is solved by:
Pressing SHIFT After the SHIFT Blinks
Press TV1.
The red Remote control light now blinks on TV1.


If there is no sound on your TV connected in RF as is common in extra TVs connected from the decoder you can restore the sound by:


Next Go to TV INSTALLATION and Press OK Enter the Pin Code 9949 and Press OK

Then on RF MODULATION Press OK and on MODULATION use Arrow key to change to PAL G or PAL I and Press OK

Next Go to ACCEPT THESE SETTINGS and Press OK Press EXIT 3 times to clear the screen.


In this scenario you might experience an irregular picture size displayed on your TV Screen, you can rectify it by:

Next OK Go to TV INSTALLATION and Press OK Enter Pin Code 9949

Then Go to ASPECT RATIO and Press OK, use Arrow key to change to either (4:3) or (16:9) and Press OK

Next Go to LETTER BOX or CROPPED PARTIAL and Press OK then Go to ACCEPT THESE SETTINGS and Press OK. Finally press EXIT 3 times to clear the screen.

You can instantly change the Aspect Ratio by
Press SHIFT and TV GUIDE by pressing these buttons you can toggle through the 4 Aspect Ratio Control (ARC) options and choose the most appropriate for your viewing


If you are not watching your regular channels on your decoder it is likely you are not on your usual bouquet. You can check to rectify this by
Press TV Select Ku Africa and press Ok.

If this option (Ku Africa) doesnt display
Press MENU Scroll to ADVANCED OPTIONS and Press OK

Next Go to DISH INSTALLATION and Press OK Enter Pin Code 9949.

Then Go to SCAN ALL NETWORKS and Press OK

You can then Press TV to select the Ku Africa bouquet.


To avoid your dstv reconnection problems it is advisable to make payments before the due (expiry) date of your subscription. Althogh reconnection problems of this kind are rare.
For reconnection (activation) after payment you can either:
Call any of the Customer Care lines; 08039003788, 012703232, or 012806877.

You press 0 (To speak to an Agent) at the voice options, and wait for response. But before you do this have your smart card number and payment details ready. Also make sure your decoder is on and tuned to Channel 114 (Africa Magic).
After activation, leave it on the Channel (114) for about 5 minutes before you change it.
The customer care line is open between:
8am-9pm, Monday-Friday.
9am-6pm on Saturdays (12 Noon – 6pm on environmental Saturdays)
12 Noon – 5pm on Sundays.
Note: Not open on Public holidays.
Read Also – Gotv Nigeria Subscription Plans, Packages, Channels and Prices


If your Dstv decoder wont turn on just know that the decoder might have got burnt by incessant power outages so make sure you connect your dstv to a stabilizer.

You can also create an SMS with the format: RA [1st 10digit of smart card], example RA 4123456789. And send to 30333 or 08036393788 with your registered phone number (phone number registered with subscriber account) while your decoder is on.

To register your mobile phone number, send an email to: or call the Customer Care line.
You can also check the due date of your subscription (i.e. when it expires). Create an SMS with the format: DD [1st 10 digit of smart card], example DD 4123456789. Send to 30333 or 08036393788.
Note: Calling the Customer Care line for activation is the most reliable means of activation.

If you experienced the issues in the above scenarios and you applied the solution attached to them without getting results please try no further before you cause more damage. Contact a Dstv Dish Technician.

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